Refund policy

REFUND POLICY

returns:

Thank you for shopping at milky way magic shop! We strive to provide a positive shopping experience, so to help clarify our refund policy, we have outlined our No Refunds Policy below.

all sales are final:

  • We do not offer refunds, returns, or exchanges on any products, except in cases where the item received is defective or damaged.
  • Please carefully review product descriptions, specifications, sizing charts, and any other relevant details before making your purchase.

defective or damaged items:

  • If you receive a defective or damaged item, please contact us within 3 days of receiving your order.
  • To process a return or exchange, we may request proof of damage (e.g., photos or documentation).
  • milk way magic shop is not liable for any damage that occurs during shipping or delivery by postal services or couriers. While we take great care in packaging, any issues caused during transit are outside our control.
  • If the damage is verified, we will provide a replacement for the affected item.

order cancellations:

  • Orders can be canceled only if the items have not yet shipped.
  • Please contact customer support promptly if you wish to cancel your order.
  • Once the order has been shipped, it cannot be canceled.

exceptions:

  • We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please reach out to our customer support team.
  • We reserve the right to make exceptions to this No Refunds Policy on a case-by-case basis, at our sole discretion.

contact us:

  • If you have questions or need assistance with a defective or damaged item, or if you wish to cancel an order, please contact us at milkywaymagicshop@icloud.com with your order number and photos/documentation of your item/purchase.
  • We are committed to addressing your concerns as quickly as possible.

By making a purchase on our website or etsy shop, you acknowledge and agree to this No Refunds Policy.

Thank you always for choosing milky way magic shop. We appreciate your understanding and support! ⋆⁺₊⋆